Visualize Your Organization's Performance

"Without the right tools, data is just data. Use graphic displays to tell the story."

SERVICES

How do you know your organization is performing successfully? Business performance management has three main activities:

  1. Selection of goals,
  2. Consolidation of measurement information relevant to an organization's progress against these goals, and
  3. Interventions made by managers in light of this information with a view on improving future performance against these goals.

These activities involve the collation and reporting of large volumes of data and cPMT offers an efficient software solution.

Subscribe to cPMT's web-enabled performance measurement template. We offer a Subscription service designed to support management decision-making with a small number of common indicators that can be entered into an efficient, easy to use, web-enabled data repository. This will immediately offer graphic analysis and interactive reports directly to your computer. We will also assist your organization with high level analysis and support.

Benchmarking is the process of comparing one's business processes and performance metrics to other organizations. Business leaders select benchmarking partners, usually within a peer group defined for the purposes of comparison, and compare the results of common performance metrics. In doing so, best practices can be discovered and new ways of innovating processes can be prioritized and overall performance can be improved.

Benchmarking is often treated as a continuous process in which organizations continually seek to improve their practices.

cPMT is well positioned to work with associations, multi-site organizations, and sector collaboratives, providing transparent or blinded graphic displays of:

  • Performance metrics trended over time
  • Comparison reports
  • "apples-to apples" data definitions

Like a car's dashboard (or control panel), a software dashboard provides decision makers with the input necessary to "drive" the business. cPMT offers a user interface designed to display summaries, graphics such as bar charts, line charts, correlation charts, "stoplighting", and radar charts. These features highlight important performance metrics and are easy to read, customize and navigate from your computer desktop, or to use live or printed for key management meetings. Visual presentation of performance metrics offers the:

  • Ability to identify and correct negative trends
  • Measure efficiencies/inefficiencies
  • Ability to generate detailed reports showing new trends
  • Ability to make more informed decisions
  • Align strategies and organizational goals
  • Saves time compared to running multiple reports
  • Gain total visibility of all systems instantly
  • Quick identification of data outliers and correlations
  • Communicate performance to stakeholders

Key Performance Indicators, or KPIs represent a set of measures focusing on those aspects of organizational performance that are the most critical for current and future success. These performance metrics are linked to strategy and are derived to measure performance against critical success factors. Developing KPIs follows a process of:

  1. Establishing critical processes/customer requirements
  2. Identifying specific, quantifiable outputs of work
  3. Establishing targets against which results can be scored

In many cases, organizations are aware of some of the metrics they need to understand organizational performance, but when they consider a comprehensive set of metrics that span financial, operational, customer, and workforce, they may discover that they have gaps. cPMT offers consulting services to identify and document these KPI's so organizations can populate the cPMT software with information that is critical to managing their performance. Often organizations use a cPMT consultant to be the objective third party in identifying and reaching consensus on operational definitions for "apples-to-apples" comparisons for multi-site organizations and benchmarking initiatives.