| In today's environment it is more important than ever to:
- demonstrate performance
- tie results to measures
- respond promptly to change
And plenty of reasons for ongoing performance measurement:
- increasing regulation
- heightened public scrutiny
- sustaining profitability
With a balanced performance measurement system you can:
- become proactive vs. reactive
- reduce regulatory risk
- make informed decisions based on strategic direction
- continually work to improve performance
The question that has prompted the cPMT solution:
"How can we measure and communicate our organization-wide
performance to ensure that our strategic goals, critical success factors
and overall mission and purpose are achieved to the satisfaction of our
customers, employees, and business partners?"
cPMT incorporates the principles of the Balanced Scorecard.
Measure the vital few vs. the trivial many.
The cPMT solution
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- Easy to access graphic displays of "TIMELY" trended, comparative
data
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- Can intuitively "tell the story"
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- Can be "sliced and diced" for multiple stakeholder needs
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The customized performance measurement template is configured to your
goal areas and associated measures and provides graphical displays of organizational
data over time that can be "sliced and diced" based on your stratifications,
correlated over time with other measures and aggregated in to an organizational
snapshot all access via your internet browser.
cPMT offers Performance Measurement systems and consulting services to
organizations from any industry. These services include:
- Data analysis
- Process improvement
- Customized subscription services via the web
- Customized performance measurement systems built and installed locally
and facilitation/consultation services upon request for:
- Strategic planning
- Custom indicator development/focus groups
cPMT, Inc.
"Translating strategy into action" ... A core management tool
for charting and communicating a unified, aligned, strategic direction.
Kaplan and Norton (1996) authors and founders of The Balanced Scorecard"
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Total Quality Ministry - Sharing and Learning
Here is what’s happening at Minnesota Quality Award winning Bethel
Lutheran Church, Rochester, MN with Chris Zabel, Administrator and an invitation
to participate in a consortium of churches involved in sharing data and
information over the web sponsored by:
- MN Council for Quality
- Bethel Lutheran Church
- cPMT, Inc
"Total Quality Ministry values a continual process of innovation
in anticipating people's needs and effectively meeting these needs in ways
which are beyond their expectations."
Walt Kallestad
Bethel's Total Quality Ministry:
The Spiritual needs of our community will be met and for us to have God
be the center focus in all we do
- Quality of the programs we offer our members will exceed their expectations
- Total Quality Ministry will be used by all teams, staff and programs
- We will form true partnerships with everyone, including members and
the community
- Our work and progress will encourage feedback/input from Bethel's members
- Universal sharing of knowledge: strengths and lessons learned
Model for Improvement
- What are we trying to accomplish?
- How will we know that a change is an improvement?
- What changes can we make that will result in improvement?
S.M.A.R.T. Goals:
- Specific
- Measurable
- Achievable
- Relevant
- Time-Sensitive
Information and Measurement:
- What are we trying to accomplish?
- Did we achieve what we set out to do?
- Are there ways to improve?
Seek opportunities for improvement, NOT perfection
Use a set of measures (goals)
Track information over time
Sharing Information:
Information is used to affirm our work.
- Information is used to help make decisions.
- Information is used to encourage others.
- Information is used to learn from others.
- Benchmarking.
Sample of Balanced Performance Indicators:
Membership
- Average worship attendance
- Percent of new members
- Percent membership change
- Market share of membership
Human Resources
- Compensation
- Turnover
- Absenteeism
- Satisfaction survey results
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Financial
- Support to community
- Giving to church budget
- Revenue
- Expenses
- Budget growth rate
- Endowment
- Equity per confirmed member
Program Participation
- Adult ed
- Child program
- Spiritual gifts
- Youth program
- 2nd Event participation
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